MXroute

Expert Spam Filtering — Whitelist Request

Submitting requests that don't match the criteria below may result in your IP being blocked. Please read the guidelines carefully before submitting.
Use this form if
  • You or your sender are receiving the error Unauthenticated mail not allowed from this range
  • You are sending email from another mail server when receiving this message
  • Someone sending mail to you from another mail server is receiving this message
Do not use this form if
  • You're not receiving expected emails without the above error
  • You're trying to send mail through MXroute without authenticating
  • You need general help with missing emails
  • You have any other email delivery problems
What this form does: Whitelists legitimate mail servers on networks that are commonly flagged for spam. Only use this if you or your sender see the specific error Unauthenticated mail not allowed from this range.
Processing time: No current wait time
IPv4 address of the sending mail server
Domain name of the sending mail server

Check Request Status

Look up an existing whitelist request by the IP address or domain you submitted.